Customer Service Coordinator

Our client is a growing B2B organisation providing specialist services to a diverse portfolio of business customers. With a strong focus on customer experience, operational efficiency and sustainability, the business is committed to delivering high-quality services and building long-term client relationships.

As the organisation continues to grow, it is looking for a proactive and organised individual to support its service function and help ensure a smooth and efficient customer journey.

The Role

We are looking for a proactive and detail-oriented Customer Service Coordinator to act as a key point of contact for customers while providing essential coordination and administrative support across the business.

You?ll work closely with clients and internal teams, including Sales, Operations and Compliance, to coordinate requests, manage documentation and ensure services are delivered efficiently and in line with customer expectations.

This is a varied, hands-on role suited to someone who enjoys building relationships, managing multiple priorities and keeping processes running smoothly in a fast-paced environment.

Key Responsibilities

Customer Service & Communication

• Act as a key point of contact for client enquiries, ensuring prompt and professional communication.

• Coordinate customer requests, bookings and appointments, keeping activities on track.

• Monitor service requests and follow up to ensure timely completion and customer satisfaction.

• Build positive relationships with clients and internal stakeholders.

Service Coordination & Administration

• Coordinate processes from initial sale through to operational delivery, ensuring a smooth customer journey.

• Assist with preparing quotations, proposals, statements of work and client documentation.

• Process sales and purchase orders accurately and in line with business requirements.

• Maintain accurate and up-to-date customer records within the CRM system.

• Prepare client packs, reports and presentations for meetings.

• Work collaboratively with internal teams to resolve issues and meet customer expectations.