HYERED LIMITED
Customer Service Assistant | Entertainment
Customer Service Assistant | Entertainment at HYERED LIMITED, based in Nottingham, East Midlands, paying £26,000 per annum. This is a part-time role.
- Pay
- £26,000 per annum
- Hours and contract
- Part-time · On site
- Location
- Nottingham, East Midlands
- Closing date
- Sector
- Customer Advisor
18% below the typical rate for customer advisor
Reference 57496752
About the role
Nottingham | Part-time, 16 hours per week | £26,000 FTE pro rata
We're looking for a friendly, organised Customer Service Assistant to join a growing entertainment business in Nottingham, supporting customers with bookings and event enquiries.
This is a great opportunity for someone who enjoys helping people, communicates well and has an interest in live events, music or entertainment.
The role
- Respond to customer enquiries via email and an online support inbox
- Help customers with ticket orders, bookings, amendments and ticket delivery
- Prioritise urgent queries and make sure customers receive clear, helpful responses
- Handle complaints professionally, escalating more complex issues when needed
- Keep customer records accurate and handle personal information confidentially
- Spot recurring issues and help improve customer support processes
What we're looking for
- Some experience in a customer-facing or customer service role
- Strong written communication and attention to detail
- Someone organised, reliable and comfortable juggling priorities
- A calm, patient approach when dealing with customer issues
- Confidence using computers and learning new systems
Experience in ticketing, events, hospitality or an online customer support environment would be a bonus, but isn't essential. Full training will be provided.
The details
- Part-time, 16 hours per week
- Permanent position
- Nottingham city centre
- Flexible working arrangements, including hybrid working
- £26,000 full-time equivalent salary, pro rata
If you're looking for a part-time role where you can build your customer service experience while working in the live entertainment industry, we'd love to hear from you.
Reference: 57496752 · Posted 2 days ago · Closes 8 Dec 2026 · Listed via HYERED LIMITED
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