Donor Carer

Job Summary

It takes all types of people to help save and improve lives. As a Donor Carer with NHS Blood and Transplant (NHSBT), you’ll be at the heart of the donor experience, supporting the people whose generosity helps provide life-saving blood and blood products to patients across the UK. This is an exciting opportunity to build a career in healthcare, with comprehensive training and ongoing development to help you grow your skills and confidence. Working as part of a supportive team, you'll make a meaningful contribution every day by delivering excellent care, creating positive donor experiences and helping ensure a safe and reliable blood supply for those who need it most.

The role involves working a variety of hours, including evenings, weekends, and bank holidays — but no night shifts!

You will be working on a shift basis but, the normal hours for this role per 75 hours per fortnight. Early shifts start at 8:00am and finish 6:00pm. Late shifts start at 10:00am and finish 8:00pm, this will be 9. hour days.

Main duties of the job

• Provide a caring and professional experience that helps donors feel welcome, informed and supported throughout their donation journey.
• Learn and develop clinical skills, including donor screening, haemoglobin testing and blood collection procedures, supported by comprehensive training.
• Monitor donor wellbeing and provide appropriate care and advice before, during and after donation.
• Help maintain the highest standards of quality and safety by following clinical procedures and regulatory requirements.
• Accurately record donor and donation information using electronic and manual systems.
• Encourage donors to return and continue making a life-saving contribution through future donations.
• Work closely with colleagues in a multidisciplinary team to deliver exceptional donor care and efficient donor sessions.
• Contribute to a culture of continuous improvement by embracing learning, developing new skills and supporting colleagues.

About You

Experience and Knowledge

• Have experience of dealing with the public
• Have experience of delivering a quality customer service
• Be willing to learn new technology skills and undergo digital training

Qualifications and Training

• Have a good standard of numeracy and literacy
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate