Online Assistant

Bring online shopping to life for customers across the UK as an Online Assistant at Sainsbury’s. You’ll play a vital role in delivering quality, care and convenience, helping customers enjoy the same great experience online as they do in store. Sainsbury’s is one of the UK’s most recognised supermarkets, with stores at the heart of local communities nationwide. Known for quality, value and service, the business is driven by a strong commitment to inclusion, fairness and colleague wellbeing. Teams work in fast paced, supportive environments where learning is encouraged and contributions are recognised. Sainsbury’s actively invests in development, accessibility and colleague networks, creating a workplace where people from all backgrounds can thrive and progress. The Role As an Online Assistant, you’ll support the growing demand for online grocery shopping while developing valuable retail and customer service skills. You’ll be trusted to work independently, supported by digital tools and a collaborative team around you. This role offers variety, physical activity and opportunities to learn new skills across the store, with room to grow into other roles over time. Key responsibilities include: Pick high-quality products for online customer orders Provide suitable substitutions when items are unavailable Use in-store handheld technology to manage orders efficiently Support customer queries and process online orders Help prepare deliveries and load vans for drivers Work flexibly across departments when needed Benefits and Perks Sainsbury’s takes pride in supporting colleagues with meaningful benefits and a positive, inclusive culture. You’ll be rewarded for your contribution and supported both inside and outside work. Nightshift premium of £2.45 per hour between midnight and 5am Colleague discount across Sainsbury’s, Argos, Tu and Habitat Free food and hot drinks while on shift Generous holiday allowance based on hours worked Pension contributions matched between 4 and 7.5% Share schemes and wide-ranging lifestyle discounts Wellbeing support through a confidential employee assistance programme Requirements Must have: Right to work in the UK Above school leaving age Availability for early morning or late evening shifts Confidence using digital tools and following instructions Ability to move shopping containers up to 15kg Nice to have: Previous retail or customer-facing experience Confidence working independently in a busy environment If you enjoy fast-paced work, helping customers and learning new skills, the Online Assistant role at Sainsbury’s could be a great fit. Apply today!