IT Support Technician Apprentice (Level 3)

Renishaw is a global engineering company that designs and builds high-precision technology used in industries like healthcare, transport, and manufacturing. From metal 3D printing to measurement systems, our innovations help make products more accurate, reliable, and efficient. We work closely with our customers to solve complex engineering and science challenges. Our unique blend of pioneering research and product innovation helps our customers to solve complex engineering and science challenges, meaning we touch billions of lives around the world. Our Early Careers cohort consists of around 195 Graduates, 203 Apprentices and 58 Placements. You are the people who can make a real difference. By bringing your new and innovative ideas you will help keep Renishaw at the forefront of the industry, and that’s why we invest if your continuous development and success from day one. Our Values At Renishaw you’ll be part of an inclusive culture that values diversity, rewards integrity and merit, and where you’ll be empowered to fulfil your potential. We are proud of our strong working culture and work hard to promote diversity and inclusivity. We encourage our people to act in line with our core values of innovation, inspiration, integrity and involvement. What is an IT Support Technician apprenticeship? An Apprentice IT Support Technician helps solve IT problems, set up systems, and provide support to maintain smooth operations within Renishaw. Working in the IT & Security Department, you’ll ensure global IT infrastructure and desktop equipment run efficiently. This role involves providing fast, effective support to employees, troubleshooting issues, and contributing to various business projects like Windows upgrades and IT equipment provisioning for new employees. What Will I Do? You’ll be part of the Service Desk team, responding to requests and incidents such as: Providing PCs, printers, and software Patching network ports and fixing data/phone issues Troubleshooting standard software (MS Office, SharePoint, ERP/CRM systems) and hardware problems Assisting with IT infrastructure issues like data outages Supporting ad hoc IT & Security projects This apprenticeship will help you understand and develop a strong knowledge of: Communication networks, IT security, and remote infrastructure Data protection, privacy regulations, and health & safety Waste Electrical and Electronic Equipment (WEEE) directive You’ll also develop skills in problem-solving, task prioritisation, time management, communication, and customer service. What qualification will I achieve? Successful completion of the apprenticeship will lead to the Level 3 Infrastructure Technician Standard which will enable you to apply to be on the register of IT Technicians, confirming SFIA Level 3 professional competence. What skills and qualifications do I need? 5 GCSEs grades 9-4 (A-C) including maths, English and a technology subject. The minimum of 5 GCSEs (or equivalent) at grade C/level 4 and above, including Maths, English and IT. A strong interest in IT, with the aptitude and enthusiasm to undertake an apprenticeship in this field What’s the application process? At Renishaw, we want to get to know you—your strengths, passions, and what excites you about starting an apprenticeship. That’s why we don’t ask for a CV or focus on your past experience or specific skills. Our process is simple and designed to discover your potential! Here’s what to expect: Easy Apply – no CV needed! Simply add in your contact details and education history (this is required for the qualification you’ll complete). Applications close on 22nd February, the sooner you apply the better! Online Assessments*: Complete an interactive task-based online assessment to help us understand your key strengths. Plus, you’ll receive personalised feedback afterward to help you gain a deeper understanding of your own strengths. Telephone Call with the Early Talent Academy-Renishaw team: this not an interview! Just a chance for us to have a conversation around what made you apply and what makes you a great fit! After the call, you’ll answer a few short questions that we’ll send to you to finalise your application. Assessment Centre: meet the team and get a great feel for why Renishaw is for you! This will take place mid-March and we will discuss all relevant dates with you beforehand. * The assessments are just one part of our process; the final decision is made by line managers and the recruitment team based on your overall performance. We use testing to help structure interviews and guide the assessment centre process, supporting us in making well-rounded recruitment decisions. Equal Opportunities Renishaw are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the team on [email removed]