KION Group
Software Support and Development Engineer
Software Support and Development Engineer at KION Group, based in Banbury, South East. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- Banbury, South East
- Closing date
- Sector
- Software Developer
Reference 545355860228187860
About the role
Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
We offer:
About Dematic:
Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Learn more here about Dematic's Software -
Tasks and Qualifications:
Key Responsibilities:
Delivering 2nd line support services for both new and long-term existing customers.
Carrying out software support including documentation of incoming service cases including a description of solutions.
Collaborate with functional departments on software projects and provide insightful feedback.
Support international project commissioning and after-go-live support.
Service support for existing customers.
Provide software development for WCS, MFC and OFS systems (PTL, PbV).
Handle change request processing for existing customers.
Qualifications & Experience:
Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
Experience with software architectures and software development in Java.
Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
Experience within a similar 2nd line IT or Software support function.
Experience in Java software development.
Confident handling of databases (Oracle).
Willingness to share 24/7 on-call duties with the team.
Ability to travel when needed.
Reference: 545355860228187860 · Posted 1 week ago · Closes 27 Nov 2026 · Listed via KION Group
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