Candour Solutions
2nd Line Support Engineer
2nd Line Support Engineer at Candour Solutions, based in Chester, North West England, paying £30,000 - £35,000 per annum. This is a permanent role.
- Pay
- £30,000 - £35,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Chester, North West England
- Closing date
- Sector
- IT Support
16% below the typical rate for it support
Reference 57488381
About the role
Salary: £28,000-£35,000 DoE
Location: Cheshire (with customer site visits)
In office & driving licence required
An established and growing business is looking for a 2nd Line IT Support Engineer to join its team.This is a varied, hands-on role where you'll support a range of customers, troubleshoot technical issues and get involved in IT installations and infrastructure projects.
Key Responsibilities:
- Provide 2nd line support and resolve technical issues.
- Troubleshoot Windows, Microsoft 365, servers and user accounts.
- Diagnose network issues involving firewalls, switches, routers and Wi-Fi.
- Install and configure computers, servers and network equipment.
- Visit customer sites to carry out repairs, upgrades and installations.
- Support new customer setups, migrations and infrastructure projects.
- Work with the wider technical team to resolve more complex issues.
- Keep support tickets and technical documentation up to date.
- Provide friendly and effective customer service.
- Experience in an IT support role, ideally at 2nd line level.
- Good knowledge of Windows, Microsoft 365 and Windows Server.
- Understanding of Active Directory and Entra ID.
- Knowledge of networking, including DNS, DHCP, TCP/IP and VPNs.
- Experience troubleshooting hardware and connectivity issues.
- Good communication and problem-solving skills.
- The ability to work independently and as part of a team.
- A full UK driving licence and willingness to travel to customer sites.
- Exposure to a wide range of technologies and customer environments.
- Hands-on experience with infrastructure and networking projects.
- Training and opportunities to develop your technical skills.
- The chance to grow your career within an expanding business.
Role: 2nd Line Support Engineer
Salary: £28,000-£35,000 DoE
Location: Cheshire (with customer site visits)
In office & driving licence required
Reference: 57488381 · Posted 3 days ago · Closes 13 Nov 2026 · Listed via Candour Solutions
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