Mailroom & Porterage Manager

Job Description

We are looking for an experienced Mailroom & Porterage Manager to lead mailroom, porterage, courier and distribution services across multiple sites within a secure and highly regulated environment. Key Responsibilities * Lead and manage a multi-site team of mailroom operatives and porters, including rotas, training, performance and workforce planning. * Oversee all inbound and outbound mail, parcels, couriers and internal distribution, ensuring agreed service levels are met. * Manage porterage operations, internal moves and the movement of furniture, equipment, records and supplies. * Oversee the secure handling, logging, tracking and distribution of confidential, sensitive and accountable items. * Manage cash, cheques, valuables and financial documents in line with strict security and audit procedures. * Ensure compliance with security protocols, GDPR, data protection, confidentiality and regulatory requirements. * Manage mail screening, X-ray operations and suspicious package procedures where applicable. * Maintain chain-of-custody procedures and lead incident investigations, audits and corrective actions. * Manage courier providers, suppliers, budgets and operational costs. * Act as the key operational contact for clients, handling service issues, escalations and regular service reviews. * Identify opportunities to improve processes, technology, efficiency and service delivery. About You * Current SC Clearance is essential. * Willingness to undergo enhanced security screening, background checks and ongoing vetting. * Proven experience managing teams in a security sensitive, highly regulated or confidential environment. * Experience within mailroom, porterage, facilities, logistics or distribution operations. * Strong understanding of information security, data protection, chain of custody and security incident reporting. * Excellent leadership, organisational and stakeholder management skills. * High level of discretion, professionalism and confidentiality. Desirable * DV Clearance. * Experience within Government, Defence, Financial Services, Critical Infrastructure or secure corporate environments. * Experience with mail screening, X-ray equipment and suspicious package procedures. Axiom Personnel is acting as an employment agency in relation to this position