Night Luggage Porter

Join us as a Night Luggage Porter at The Dorchester Hotel, recognised
as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and
‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually
strive to build and nurture a culture where inclusiveness is part of our DNA,
reflected in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care about your career and are known for having the
absolute best people in the industry. When you join us as Night Luggage
Porter, you start a unique opportunity to become celebrated as
the very best in your field. You'll learn not only from your fellow Legends,
but also through our award-winning learning academy, so that you can achieve
the highest standards of craft, service, and leadership and become a legend in
your own story.

What you'll do

As Night Luggage Porter, you'll love
what you do and take pride in taking care of our guests:

• Your responsibilities will be to deliver, collect and store luggage to
  ensure a consistently efficient and outstanding guest experience
• You will also be accountable for providing assistance and support to all
  the guests in the Lobby Area as well as on the Forecourt
• As part of your daily responsibilities you will also have to complete
  errands & shopping trips on behalf of guests as directed by Concierge
• Occasional support to the Housekeeping team may be required, depending on operational needs
• To offer a high standard of service whilst working as a team, you must
  understand the importance of working with the Night Concierge, your fellow
  Porters, as well as the Doorman here at the Hotel.

The items shared are the
essence of a day in the life of our Night Luggage Porter, but we will
make sure you are provided with specifics on how we care for our hotel.

The operational hours of work
are shift-based and may be subjected to change. These are currently set as:

• 12 hours shift patterns which are 19.30 – 07.30
• This is covered via two-week rota system covering a four-on-four-off rota

What you'll bring

Essential Skills and
Experience

• Full UK or EU Driving Licence is required as you will be responsible for parking guests' cars (holding a licence for three
  years with no points)
• Excellent spoken English and communication skills
• Problem Solving

Preferred Skills

• Experience in a Luxury Hotel: You have worked in a
  5-star hotel or similar before

What you'll get

• Complimentary Stays: Enjoy
  complimentary stays with breakfast at Dorchester Collection Hotels every
  year.


• Discounts with our hotels, and
  benefit from discounts at various high street and online shops


• Employee Perks: Enrol from day 1 into the Royal
  London Private Pension scheme (we contribute 8% towards your pension);
  Benefit from seasonal ticket loan, rental deposit scheme, private
  financial advice, and eye care vouchers.


• Training and Development: Advance
  in your career by accessing various apprenticeships from Level 2 to
  Hospitality Degree Level 5. We partner with outstanding nationally
  recognised Apprenticeship providers.


• Social Events: Participate in vibrant
  social events, including a summer party, winter ball, pub quizzes, and
  cultural and milestone recognition celebrations.


• Referral Bonus: Earn a £1000 bonus when
  you recommend a friend.


• Well-being Support: Access
  immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating
an inclusive environment for all employees and applicants. If you need us to do
anything to support you during the recruitment process (such as
adjustments to how you apply, alternative formats of information, or
adjustments to the assessment process itself), please do call People &
Culture team on [phone removed] or email [email removed] so that
we can discuss how we can support you through this process.