Middlesbrough Council
Connect Response Officer
Connect Response Officer at Middlesbrough Council, based in Middlesbrough, North East, paying £28,153 - £29,071 per annum. This is a permanent role.
- Pay
- £28,153 - £29,071 per annum
- Hours and contract
- Permanent · On site
- Location
- Middlesbrough, North East
- Closing date
- Sector
- Security Officer
- DBS check
40% below the typical rate for security officer
Reference 536966504115283978
About the role
Please note that this role is 1 year from the start date.
An exciting opportunity has arisen within our Connect service for a full time Connect Response Officer to join our Connect 27/7 emergency monitoring and response service.
You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough.
Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough.
We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own home. You will provide a high standard of person-centred care when answering the calls on the community alarm system.
You will assess the service user’s needs, offering support, guidance and advice and decide on the most appropriate action to be taken. This may include contacting the emergency services, a responder nominated or the Connect Response Officers.
We are looking for someone who is:
- Empathetic.
- Patient.
- Passionate about supporting vulnerable people.
- Organised with excellent communication skills.
- Technologically confident.
In this role, good communication skills are vital, also responding with empathy is important as well as providing the reassurance the service user needs.
Please note a Full UK Driving Licence is essential for this role.
If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Nicola Dobson at .
Please note Middlesbrough Council do not currently offer sponsorships.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
If you are viewing this advert on the North East Jobs website, please go to Vacancies ¦ Middlesbrough Council to view the Job Description & Person Specification and apply for the role.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
Reference: 536966504115283978 · Posted 1 day ago · Closes 27 Nov 2026 · Listed via Middlesbrough Council
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