HELEN FALLON CONSULTING LTD
IT Projects Manager
IT Projects Manager at HELEN FALLON CONSULTING LTD, based in Mitcheldean, South West England, paying £55,000 - £60,000 per annum. This is a permanent role.
- Pay
- £55,000 - £60,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Mitcheldean, South West England
- Closing date
- Sector
- IT Support
About 49% above the going rate for it support
Reference 57440135
About the role
Job Description:
IT Projects Manager
£55,000 – £60,000, Mitcheldean, Permanent, Full-time (37.5 hours per week)
- We are looking for local candidates for this position, we will not accept applicants that are relocating
About the Role
We are seeking an experienced IT Service & Projects Manager on behalf of our client to lead and develop their internal IT function. Reporting directly to the CEO, you will oversee day-to-day IT service delivery, manage IT team resources, and lead the successful delivery and implementation of key IT projects, system developments, and new technologies.
This is a strategic management, leadership, and project delivery role rather than a hands-on technical support position. You will not be expected to handle routine end-user support tickets, perform hardware repairs, or manage first-/second-line support tasks.
Key Responsibilities
- Manage, coach, and develop the IT team (including the Business Analyst and IT Support function). Monitor service performance, manage escalations, and drive continuous improvement
- Lead IT projects and systems implementations from concept through to business-as-usual operation. Ensure proper scope, resource allocation, risk management, testing, and user adoption
- Coordinate with outsourced development teams and the internal Business Analyst to prioritise requirements, manage deliverables, and oversee testing/release management
- Manage relationships with external suppliers, technical partners, and software providers to ensure service quality, performance, and value
- Provide regular updates to the CEO regarding IT performance, risk management, system dependencies, budgeting, and potential technology enhancements (including AI/automation opportunities)
What We Are Looking For
- Proven experience in a managerial or team lead role within IT service delivery and IT project management
- Strong track record of managing project lifecycles, cross-functional stakeholders, and third-party/outsourced development suppliers
- Excellent people leadership skills, with experience managing team performance, capacity, and development
- Solid understanding of business analysis, system implementations, and change management
- Exceptional stakeholder management, communication, and decision-making capabilities
Reference: 57440135 · Posted 4 days ago · Closes 20 Nov 2026 · Listed via HELEN FALLON CONSULTING LTD
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