Planning Administrator

Are you a data driven administrator with a passion for customer service and process improvement? LiveWest is looking for a proactive and organised individual to join our Planning team as an Administrator. This is your chance to play a vital role in ensuring our health and safety repairs are delivered efficiently and on time.

As a key member of our Planning team, you’ll be at the heart of our no-access repairs process, helping to reduce missed appointments and improve service delivery.

Key Responsibilities:

• Processing no access cases on Civica from start to finish with precision and care.
• Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
• Supporting the Planning team with essential administrative tasks.
• Understanding and applying legislation around no access repairs.
• Keeping your process and system knowledge up to date and compliant.
• Ensuring contact details are accurate and investigating booking issues.
• Delivering a customer-focused service with high accuracy and efficiency.
• Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
• Confidently engaging with customers and colleagues about access for repairs.

Why Join LiveWest?

At LiveWest, we are more than just a housing provider—we are a community. You will be part of a supportive, values-driven organisation that puts people first. We believe in collaboration, innovation, and doing the right thing. If you are ready to make a real difference and grow your career in a dynamic environment, we would love to hear from you.

This role is being offered on a full time, permanent basis, working 37 hours per week. This role is office based, in our Exeter or Weston-super-Mare office.