M365 Analyst - Internal Applicants Only

***This role is currently only open to employees of Arbuthnot Latham***

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

We are currently recruiting for an M365 Analyst to support the administration, maintenance and continuous improvement of Microsoft 365 services across the organisation. The role will provide hands-on support for Microsoft 365 administration, identity and access processes, Intune device management, endpoint compliance and the onboarding of Teams devices into Intune management. Working under the guidance of senior team members, the role will help ensure Microsoft 365 services are secure, well governed, documented and aligned to business requirements. 

Key Responsibilities

• Provide professional and proactive administration support for Microsoft 365 applications and services.
• Support the day-to-day administration of Entra ID, user accounts, groups, roles and access requests, following agreed processes and approval controls.
• Assist with Role Based Access Control, Conditional Access and Privileged Identity Management activities under the direction of senior administrators.
• Support Intune administration, including device enrolment, compliance policies, configuration profiles and application deployment.
• Assist with device management activities across Windows, mobile and shared workplace devices, ensuring devices are correctly registered, compliant and maintained.
• Support the onboarding of Microsoft Teams devices into Intune management, including Teams Rooms, desk phones, panels and related meeting room devices.
• Help monitor device health, compliance status and configuration drift, escalating risks or recurring issues where appropriate.
• Support Microsoft Teams, SharePoint, OneDrive and Exchange Online administration tasks as part of the wider Microsoft 365 platform.
• Liaise with internal customers, Service Desk and Infrastructure teams to resolve Microsoft 365 and endpoint-related incidents and requests.
• Contribute to documentation, support guides, operational runbooks and knowledge articles for Microsoft 365, Intune and device management processes.
• Support controlled change activity within the Microsoft 365 and Intune platforms, ensuring work is tested, documented and implemented in line with agreed processes.
• Maintain awareness of new Microsoft 365 and Intune capabilities, contributing ideas to improve user experience, security and operational efficiency.

 Key Interfaces

• IT Team in particular the IT Infrastructure and Operations team and service desk.
• Operational Resiliency Team
• All business areas across the Group
• 3rd party suppliers
• Microsoft Account Management Team