Customer Service Representative

We are recruiting for a Customer Service Representative (Temp to perm) to join a lovely, stable and growing business who have their UK Head Office and distribution centre based here in Leighton Buzzard. For this role, all candidates MUST have previous office based experience, within a customer service based position.

Location: Leighton Buzzard, fully office based, NO remote working.

Working Hours: 09:00 - 17:00, Monday to Friday = 37.5 hours per week.

Contract Type: Temp to perm.

Overview:

• This is a varied role that combines customer service with administrative support, ensuring customers receive an excellent experience from enquiry through to order completion. The successful candidate will be a confident communicator with excellent organisational skills & the ability to manage multiple tasks in a fast-paced environment.

Duties:

• Deliver exceptional customer service via telephone and email.
• Process customer orders accurately and efficiently.
• Respond promptly to customer enquiries, resolving issues professionally.
• Liaise with internal departments including Sales, Warehouse, Purchasing and Accounts.
• Maintain accurate customer records and databases.
• Respond to customer enquiries in a timely & professional manner.
• Monitor customer orders and provide updates on delivery schedules.
• Handle returns, credits and customer complaints, ensuring timely resolution.
• Ensure all customer interactions are handled in line with company procedures and service standards.

Requirements:

• Previous experience in a customer service and administration role - office based.
• Excellent verbal and written communication skills.
• Strong organisational skills with great attention to detail.
• Ability to prioritise workload and manage multiple tasks.
• Confident telephone manner.
• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
• Positive, proactive and team-focused attitude.
• Experience using CRM systems.