Workshop Controller

Workshop Controller

Marshall Audi Coulsdon

• £39,607 Basic Salary | £47,750 OTE
• 25 days annual leave + bank holidays (increasing with service)
• Company pension scheme & life assurance
• Exclusive colleague discounts on vehicle purchase, servicing, MOTs and repairs
• Access to retail, shopping and lifestyle benefits through our colleague rewards platform
• Ongoing manufacturer and leadership training with genuine career progression opportunities

Full-Time | 45 Hours per Week | Saturday Mornings on a Rota Basis

Lead a High-Performing Audi Workshop

Are you an experienced Workshop Controller looking to take ownership of a busy, successful workshop within one of the world's most prestigious automotive brands? At Marshall Audi Coulsdon, you'll play a pivotal role in driving workshop performance, maximising technician productivity and ensuring every customer receives an exceptional aftersales experience.

This is an exciting opportunity to join a well-established and high-performing operation, overseeing a 10-bay workshop, managing a team of 10 Technicians and 2 Apprentices, and helping deliver an impressive 28-30 vehicles through the workshop each day.

Why Marshall Audi Coulsdon?

This isn't just another Workshop Controller role. You'll be joining a thriving Audi retailer with:

• A busy workshop consistently producing 28-30 vehicles per day
• A strong, experienced team of 10 Technicians and 2 Apprentices already in place
• A modern 10-bay workshop with excellent facilities and equipment
• The opportunity to work with one of the most recognised premium automotive brands in the industry
• A supportive leadership team committed to colleague development and progression
• Genuine long-term career opportunities within the wider Marshall Motor Group

In this role:

• You’ll lead, manage and motivate a team of qualified and apprentice technicians to meet daily workshop demands.
• You’ll allocate job cards and manage technicians’ workloads to maximise productivity.
• You’ll have quality checks to ensure all work meets brand standards and drive service success through effective time management.
• You’ll oversee technical workshop solutions including EVHC and service booking systems.
• You’ll provide excellent customer service both in person and over the phone, supporting the Service Advisor team as required.

• Someone with previous experience as a Workshop Controller, ideally from a franchised dealership environment.
• Someone with the skill to motivate a team and maintain a professional, calm approach.
• Someone with proficient IT skills, preferably with EVHC software experience.
• Someone with a problem-solving mindset, who can anticipate and resolve potential operational barriers effectively.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.
  

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.