Team Leader

Full job description

Overview
We are seeking an enthusiastic and dedicated Team Leader to join our dynamic team.

As a Team Leader you will play a crucial role in delivering exceptional service and maintaining the high standards of our establishment. You will be involved in various aspects of Customer Service and Customer interaction, Leading and Guiding the other Team Members and ensuring a clean and safe environment for both staff and customers.

If you have a passion for Football, experience in hospitality and working with community and enjoy working in a fast-paced setting, we would love to hear from you!

Responsibilities

• Leading and Guiding the Team Members
• Managing Customers on daily basis
• Engage with customers to provide excellent service and promote our Products & Services through effective upselling techniques.
• Maintain cleanliness and organisation within the venue.
• Collaborate with team members to ensure smooth operations during busy periods.
• Manage time effectively to complete tasks efficiently while maintaining quality.
• Support kitchen staff with basic culinary tasks as needed.
• Handle cash / card transactions accurately.

Qualifications

• Previous Customer Service experience essential.
• Working in hospitality experience essential
• Excellent time management skills to handle multiple tasks simultaneously.
• Ability to work well under pressure in a fast-paced environment.
• A positive attitude and strong communication skills are essential for teamwork and customer interaction.
• Experience with upselling techniques is advantageous but not mandatory.

Join us as a Team Leader and contribute to creating memorable experiences for our Staff, Customers & Guests!

Job Types: Part-time, Permanent

Pay: From £12.80 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person