Veterinary Support Administrator

Our client is a successful and rapidly growing organisation within the veterinary and pet healthcare sector. They are looking for an experienced, organised and customer-focused Veterinary Support Administrator to join their friendly team based in Hatfield.
This is a fantastic opportunity for someone with a strong background in administration and customer support who enjoys building relationships, resolving enquiries and providing a professional service. Previous experience within a veterinary practice, pet insurance or healthcare environment would be particularly advantageous.
Working closely with veterinary practices across the UK, you'll be responsible for providing administrative and operational support, managing enquiries and ensuring veterinary partners receive an efficient and professional service.
Veterinary Support Administrator – Benefits Offered

Salary £26,000 – £32,000 depending on experience

25 days holiday plus bank holidays, increasing with service

Healthcare scheme

Discounted pet insurance

Additional leave for welcoming a new cat or dog into your home (after probation)

Free onsite parking

Company pension and Employee Assistance Programme

Friendly and supportive working environment

Hours: Monday to Friday, 37 hours per week.
What You Will Be Doing

Acting as a key point of contact for veterinary practices across the UK

Managing incoming telephone and email enquiries, ensuring a professional and timely response

Providing support and guidance to veterinary practices using online systems and services

Maintaining accurate customer information, records and CRM databases

Preparing and updating administrative documents, guidance materials and reports

Liaising with internal teams to resolve enquiries and ensure excellent service delivery

Supporting the Operations Manager with day-to-day administration and projects

Identifying opportunities to improve processes and customer experience

Veterinary Support Administrator – Skills & Experience Required

Previous experience in a busy administration, customer support or service coordination role

Experience working within a veterinary practice, pet insurance, healthcare or similar professional service environment would be highly advantageous

Confident communicating with business customers and handling enquiries professionally

Strong administrative skills with excellent attention to detail

Comfortable using CRM systems, Microsoft Office and online platforms

Excellent written and verbal communication skills

Ability to prioritise workloads, problem-solve and manage multiple enquiries

A proactive, organised and customer-focused approach

This Veterinary Support Administrator role would be particularly suited to someone with experience in veterinary reception, practice administration, customer support or healthcare administration who is looking to develop their career within a growing organisation.
Thank you for your application. Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.
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