Audit and Compliance Manager

Audit and Compliance Manager

Location: Midlands & South of England (Regional Travel Required)

Salary: Starting from £40,000 depending on experience + Benefits

Contract: Full-Time, Permanent – up to 40 hours per week

For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider.

The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.

Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

We are seeking an experienced and proactive Audit and Compliance Manager to join our growing healthcare organisation. This is a pivotal role responsible for ensuring our network of clinics consistently meets all relevant regulatory, statutory and organisational requirements while maintaining the highest standards of clinical governance and patient care.

Working closely with clinic managers, operational leaders and clinical teams, you will lead the organisation’s internal audit programme, provide expert regulatory guidance, support continuous quality improvement initiatives, and deliver engaging education and training across our clinic network.

This is an excellent opportunity for an individual with a strong background in healthcare compliance, governance, quality assurance or regulatory affairs who is passionate about driving standards and supporting services to achieve excellence.

Key Responsibilities

Regulatory Compliance Audits

• Conduct regular on-site audits at clinics within the assigned region to assess compliance with regulatory requirements from bodies such as HIS, CQC, HIW, and RQIA.
• Identify areas of non-compliance and collaborate with local management to develop and implement corrective action plans.
• Prepare detailed audit reports and communicate findings to the Senior team and relevant staff.

On-Site Regulatory Support

• Provide expert advice and guidance to facility managers and staff on regulatory requirements and best practices.
• Assist in interpreting and implementing regulatory standards at each facility, ensuring consistent adherence across the region.
• Serve as a key point of contact for regulatory issues within the assigned region, offering timely support and resolution.

Education and Training:

• Deliver targeted training sessions to facility staff on compliance topics, regulatory updates, and audit preparation.
• Develop educational materials and resources to enhance staff understanding of regulatory requirements and quality standards.
• Assess the effectiveness of training programs and adjust content as needed to meet the evolving needs of the facilities.

Policy and Procedure Compliance:

• Ensure that all healthcare facilities within the region adhere to the organisation’s compliance policies and procedures.
• Monitor the implementation of new policies and provide feedback to the Regulatory Compliance Manager on their effectiveness and any challenges encountered.
• Support the development and refinement of compliance policies to align with regulatory changes and organisational goals.

Documentation and Reporting:

• Maintain accurate and comprehensive records of all audits, training sessions, and regulatory support activities.
• Provide regular reports to the Director of Care & Quality on the compliance status of facilities within the region, highlighting any areas of concern or success.
• Ensure that all documentation is kept up-to-date and is easily accessible for review by regulatory bodies when necessary.

Continuous Improvement:

• Actively participate in the continuous improvement of compliance processes and procedures across the organisation.
• Share best practices and insights gained from field experiences with the broader compliance team to enhance overall regulatory performance.
• Stay informed about changes in regulatory requirements and ensure that facilities are prepared to meet new standards.

About You

You will be an organised, credible and influential professional who enjoys working across multiple sites and building strong relationships with stakeholders at all levels.

Essential Requirements

• Significant experience in a compliance, audit, governance or quality assurance role within healthcare.
• Strong understanding of healthcare regulatory frameworks and inspection standards.
• Experience planning and conducting internal audits.
• Proven ability to analyse information, identify risks and implement improvements.
• Experience designing and delivering training and educational programmes.
• Excellent report writing, communication and stakeholder management skills.
• Ability to work independently while managing multiple priorities.

Desirable

• Experience supporting healthcare organisations through regulatory inspections.
• Experience working within multi-site healthcare environments.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.