People Operations Supervisor

As a People Operations Supervisor at Co-op Live, you’ll be at the heart of our event-day staffing operation, making sure our casual workforce is checked in, kitted out, looked after and safely on their way home. You’ll lead a team of casual People Assistants and work alongside the People Operations Department on everything from accreditation, uniform distribution and time and attendance to staff feeding, laundry and resolving any staffing queries as they come up.

Day to Day Key Responsibilities

Event-Day Staff Ingress

• Support the People Operations Department with staff arrival, including check-in, accreditation, uniform distribution, allocation to work areas and time and attendance capture.

Event-Day Staff Support

• Support the casual workforce during their shifts, including welfare support and conflict management where necessary.
• Work alongside the People Operations Department to troubleshoot any staffing queries or issues.
• Oversee the allocation and distribution of staff food during break periods.

Event-Day Staff Egress

• Support the People Operations Department with the end of the event, including uniform returns, signing-out procedures and the safe exit of staff from the arena.

Team Leadership

• Act as the main point of contact and leader for casual People Assistants.

Uniform, Stock and Laundry

• Ensure all items used in staffing operations, including uniform and equipment, are inventoried.
• Manage laundry collections and returns, including stock management and liaison with the laundry company.

Skills, Knowledge and Expertise

Essential

• Previous experience within events, hospitality, retail, stadium, arena or venue operations.
• Experience supporting large teams in a fast-paced operational or event environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships.
• Flexibility to work weekends and late hours (finish times between 12am-2am).
• Organised and detail-oriented, with the ability to manage multiple priorities.
• Previous experience of leading a team and maintaining positive relationships at all levels.

Desirable

• Experience working with workforce management, scheduling or time and attendance systems.
• Understanding of Right to Work, accreditation or workforce compliance processes.
• Experience managing uniform, stock or equipment inventories.
• First Aid Qualification.

Why Join Us?

Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
Company Pension Scheme – Secure your future with our competitive pension plan.Flexible Scheduling – Work shifts that fit your lifestyle and commitments.Partial Uniform Provided – We supply your work attire for convenience and professionalism.Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.