Customer Service Advisor

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

Warrington | Competitive Salary

Join our team and make a difference!

Are you an organised, proactive individual with a passion for customer service? We’re looking for a Customer Service Administrator to join our busy Fuel Card Customer Service Team in Warrington.

Working in a fast-paced environment, you’ll support our Sales Teams and Management while delivering excellent service to our fuel card customers. You’ll play a key role in ensuring smooth day-to-day operations, providing essential administrative support and helping us deliver an outstanding customer experience.

Key Responsibilities

Customer Service

• Respond to customer enquiries professionally and efficiently.

• Handle card orders, cancellations, invoice and transaction queries, credits and account requests.

• Provide customer reporting and general account support.

• Ensure customer needs are met with a courteous and timely approach.

Administration and Operational Support

• Complete administrative tasks accurately and within agreed service levels.

• Support the Fuel Card Sales Team and Management with documentation and back-office duties.

• Produce reports as required and use IT systems in line with company policies.

• Identify knowledge gaps and proactively seek solutions.

Health, Safety and Compliance

• Promote a positive health and safety culture.

• Help maintain a safe working environment for colleagues, customers and visitors.

• Identify and report potential risks, accidents and incidents.

Teamwork and Performance

• Build strong working relationships across the business.

• Work collaboratively to achieve departmental and business targets.

• Manage priorities effectively and meet deadlines.

• Take ownership of your personal development and contribute positively to team success.

What We’re Looking For

We’re looking for someone who has:

• Excellent communication and listening skills.

• Strong attention to detail and organisational skills.

• Effective time management and prioritisation abilities.

• A proactive, positive and solution-focused attitude.

• The ability to work well under pressure and meet deadlines.

• Confidence using IT systems and handling administrative tasks.

• A team-player mentality, alongside the ability to work independently.

• A customer-first approach and a willingness to learn.

What’s on Offer?

• Competitive salary.

• The opportunity to develop your customer service and administrative skills.

• A supportive, collaborative team environment.

• The chance to make a real impact on customer satisfaction and business performance.

Interested?

If you’re enthusiastic, customer-focused and ready for your next opportunity, we’d love to hear from you!

Apply today and take the next step in your career.

CustomerServiceJobs /AdministratorJobs /WarringtonJobs /CustomerService 

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.