Retail Shopkeeper

Shopkeeper

Up to £12.48 per hour plus performance bonus and fantastic benefits

40 hours a week spread across 7 days, weekends included

Predominantly based at The Newt

A driving license is needed for this role

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Our Shopkeeper

You’ll be the warm welcome and the savvy guide in our beautifully curated shops—sharing tastings, telling product stories, and keeping service swift and seamless. From artful displays to spot-on stock rotation, you’ll make every guest visit memorable while helping our retail spaces look (and sell) their very best.

Key Responsibilities

• Deliver engaging, knowledgeable customer service, including tastings and tailored recommendations
• Operate tills accurately and efficiently, keeping queues moving with a smile
• Replenish and rotate stock to First-In-First-Out standards; minimise wastage and complete paperwork
• Maintain a clean, safe, impeccably presented shop at all times
• Create and maintain eye-catching, commercially effective merchandise displays

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Stay in shape with our complimentary use of our gym and wellbeing classes
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
• Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
• Complimentary staff meal each shift – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
• Support from our Employee Assistance Programme for both yourself and your family including unlimited 24/7 remote GP appointments
• A team that knows how to have fun with regular team engagement activities including Fun Squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
• Up to 30 days annual leave each year for our full-time team

What we’re looking for

• Clear, confident communicator with a professional, well-presented approach
• Friendly team player who’s equally confident working independently
• Highly reliable and results-driven with a passion for food & drink
• Previous experience in a customer-facing role (retail experience desirable)
• Comfortable working to sales targets; basic Excel knowledge a plus

Where you’ll be working

Our Retail Team works closely with our Product Team, Events, and Hospitality departments to ensure a seamless guest experience across the estate

We operate three beautifully curated food and lifestyle outlets:

The Farm Shop – At the heart of our estate, offering home-grown and handmade produce, from cheese and butchery to cyder and seasonal veg.

House & Garden Shop – A celebration of Somerset living, with scents, tableware, and crafted home goods.

The Creamery at Castle Cary Station – Our newest location bringing The Newt to guests on the move.

Who are we- The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences

INDAVR