Customer Service Representative

A leading medical technology organisation in London is seeking a Customer Service Representative to join their dedicated team. This role offers you the opportunity to make a meaningful impact by supporting customers and colleagues, ensuring seamless service delivery across multiple communication channels. You will be part of a culture that values continuous improvement, knowledge sharing, and compassionate support, all while contributing to better patient outcomes.

What You'll Do:

• Deliver excellent customer service via phone, email, chat and other communication channels.
• Manage customer queries relating to returns, repairs, replacements and service requests.
• Process RMAs and maintain accurate records of returns, repairs and deliveries.
• Schedule field service repair calls and coordinate with internal teams.
• Update databases and ensure service documentation is accurate and accessible.
• Resolve customer issues efficiently, including return credits and product enquiries.
• Support process improvements and contribute to a collaborative team environment.

What You'll Bring:

• Previous customer service experience, ideally within medical technology or a related industry.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organisational skills and attention to detail.
• Experience managing returns, repairs, orders and customer enquiries.
• Ability to prioritise tasks and work independently in a fast-paced environment.
• Proficiency using CRM systems and Microsoft Office applications.
• A collaborative mindset and a commitment to delivering exceptional service.

If this sounds like you apply today!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates