Southway Housing Trust
Customer Hub Advisor
Customer Hub Advisor at Southway Housing Trust, based in Manchester, North West. This is a contract role.
- Pay
- Not given by the employer
- Hours and contract
- Contract · On site
- Location
- Manchester, North West
- Closing date
- Sector
- Housing Officer
Reference 534434087029770214
About the role
Customer Hub Advisor
Job description
Customer Hub Advisor
Location: Didsbury, Manchester
Salary: £29,158
Full Time / 35 hours per week / Fixed Term Contract / 12 Months
Currently between 08:00 and 17:30 Monday - Friday
Agile working with 3 Days per week in the Office
(Office Based throughout training period)
About Us
Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive.
By 2030, it aims to grow to 10,000 homes and invest £5 million in its communities to help people to live well and independently.
Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty.
Customer Hub
The Customer Hub is the first point of contact for all inbound customer enquiries, the majority of which are dealt with at first point of contact by the team. Our Hub Advisors are trained to be able to offer advice and guidance on a range of housing related issues and the calls that we receive can often be challenging or complex in nature. We have three specialised teams within the Hub, Repairs, Tenancy and Customer Experience with each team specialising in a range of tasks.
Additionally, this team carry out a wide and varied range of administrative tasks related to the delivery of our core landlord services. These include specialist tasks such as:
• Tenancy: processing rehousing housing applications, setting up payment plans for arrears
• Repairs: Repairs Planning, and Scheduling, Repairs Admin Tasks.
• Customers: Dealing with digital transactions including social media, Complaints and MP and Councillor Enquiries.
We recognise that this is demanding role that extends beyond basic call handling and feel that the competitive salary reflects the complex nature of these positions.
Candidates
We are seeking enthusiastic and motivated individuals who can demonstrate a successful track record of customer service expertise. The post holder will be expected to have good written, verbal communication & telephony skills, be customer focused and willing to work flexibly in a changing environment. Experience of planning repairs and planning and coordinating diaries is desirable.
• Closing Date: Friday 29 October 2026
• Interviews: To be confirmed
Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order.
The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply.
Reference: 534434087029770214 · Posted 2 days ago · Closes 27 Nov 2026 · Listed via Southway Housing Trust
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