Assistant Pension Operations Team Manager

Assistant Pension Operations Team Manager

London | £45000 - £57000 per annum | Posted today

• Job Title: Assistant Pension Operations Team Manager
• Contract Type: Permanent
• Location:  London
• Job Base: Hybrid
• Salary: £45000 - £57000 per annum
• Reference: V-81044
• Contact Email: [email removed]
• Contact Phone: [phone removed]
• Job Published: 28/10/2026 08:28

Job Description

Assistant Pension Operations Team Manager

London | £45000 - £57000 per annum | Posted today

Help to support the Head of Pensions with the management of pensions operations. Ensure that all pensions operations, dissatisfactions, and complaints are dealt with efficiently to support in leading and managing the team to ensure member, employer and stakeholder queries are dealt with efficiently.

Hybrid - 1 or 2 days in London office per week

About the role

• To support the Head of Pensions with any project tasks, actions and documents and ensure these are managed effectively.
• To lead on developing and training the in-house pensions operations team to enable them to respond to queries efficiently and to the required high standard and ensure they are technical informed.
• You will have some technical knowledge of the Public sector pensions (ideally LGPS and TPS), HMRC legislation.
• To help the Head of Pensions the relationship management of the third-party administrator.
• You will have some supervisory skills and experience and the ability to engage and inspire members of your team, be well organised, adept at managing a workload to multiple deadlines, with the ability to instinctively lead in coordinate a diverse range of activities and implementing solutions.

About you

• Experience of working in pensions for a minimum of 3 years.
• Experience of managing a small team independently.
• Experience of managing the performance management process.
• Experience in identifying and implementing changes to processes and practices
• LGPS and TPS pension administration experience
• To be experienced and skilled at responding to complaints and levels of dissatisfaction.
• Proven ability as a strong and effective communicator at all levels, both verbally and in written form, independently.
• Builds and maintains working relationships with key stakeholders at all levels.
• The ability to work collaboratively with the in-house pension team, Head of Pensions, and stakeholders.
• Proactive management of pension team workloads be organised to ensure that work is processed efficiently and effectively, and to prioritise accordingly with minimal supervision to tight deadlines.
• Proven experience of implementing supporting on key projects in a fast-paced environment.
• Good understanding of DB pensions.
• Confident IT skills in using Microsoft Office applications, particularly Word, Excel. As well as to have some working knowledge of pension administration software.

Please quote reference 81044.



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