Implementation and Delivery Manager - FinTech

Implementation & Delivery Manager - Rapid-growth FinTech / AI Platform - London / Hybrid – Highly competitive salary

We have an incredible opportunity for an experienced Implementation / Delivery Manager, with a FinTech background, experience in onboarding and exceptional communication and interpersonal skills, to join a fantastic Fintech AI Platform as soon as possible.

The Opportunity:

This is the perfect opportunity to join an immediately successful fintech startup,in a crucial role that is intrinsic to ensuring ongoing success.

The Implementation and Delivery Manager will undertake a hands-on delivery role in a small, senior team. You will run several concurrent implementations end-to-end, being the client’s key point of contact and you will own the journey from signed contract to clients being live and getting the outcome they have bought.

Working closely with the Sales and Engineering teams, you will be the voice of delivery internally, feeding back what you learn onsite into product, connectivity and the go-live playbook.

We’re looking for individuals who have a proven track record of running multiple concurrent implementation projects within treasury, payments, banking or finance software to corporate clients. You will be comfortable dealing with senior-level finance professionals (Treasurers, Controllers and CFOs) and will proactively own outcomes, not tickets – you would rather fix the playbook than repeat a workaround.

Key responsibilities as the Implementation and Delivery Manager will include:

• Implementation delivery – running implementations end-to-end, leading the discovery, coordinating the connectivity, configuring accounts, and owning go-live readiness
• Project governance – maintaining a clear plan, running weekly client project calls and internal delivery stand-ups, controlling scope against what was sold and tracking implementation revenue milestones
• Managing client relationships – acting as the trusted point of contact from contract signature to steady state, training users, producing the client-specific runbooks and handover pack and identifying expansion opportunities
• Internal coordination and improvement – challenging gaps in scope or assumptions before kick-off, feeding product gaps, connectivity issues or recurring issues back to Engineering and Product, owning and improving the implementation playbook and contributing delivery content to RFP responses and client due diligence
• AI delivery – mapping client’s current workflows and designing automation, starting with automations that deliver early, visible wins; helping finance teams to build trust in agent-driven work

And more!

What we’re looking for:

• Demonstrable experience implementing or delivering treasury, payments, banking or finance software to corporate clients – c4+ years
• Experience working at a TMS or bank implementing for enterprise clients is highly advantageous
• Working knowledge of corporate treasury, FX and investments, intercompany and in-house banking
• Experience onboarding bank connectivity
• Solid track record of running multiple concurrent implementation / delivery projects
• Excellent written and spoken communication skills
• Experience liaising with senior-level financial professionals
• Exposure to ERP integrations and accounting close processes is beneficial
• Experience of, or keen interest in, AI, AI-assisted or agent-driven workflows is desirable
• Hands-on experience of configuration, data mapping and UAT
• Calm approach – calm under go-live pressure
• Good business acumen with an entrepreneurial spirit
• Ability and desire to work in a fast-paced, rapid-growth environment
• Highly ambitious, driven and focused

Interested in this fantastic opportunity?

If this role is of interest to you and you have the implementation / delivery experience we’re looking for, we’d love to hear from you! Please submit your CV as soon as possible, quoting 'AE – FinTech Implementation and Delivery Manager’