Service Coordinator

With a salary of up to GBP35,000, you ll be the trusted, steady point of contact keeping customers, engineers and suppliers on the same page. Every repair and maintenance job you coordinate helps get vital equipment back into service on time. This is a role where your organisation, attention to detail and friendly phone manner really make a difference. As a Service Co-ordinator, you will benefit from: A stable, permanent role with an established engineering services business in PooleFull ownership of your own customer accounts, building long-term relationshipsA supportive Operations Director and a close-knit team around youThe opportunity to support and develop a Service AdministratorClear processes and structure, with your ideas for improvement genuinely welcomed As a Service Co-ordinator, your responsibilities will include: Coordinating reactive repairs within one working day, arranging engineers, workshop collections or sub-contractorsPreparing accurate customer quotations, ensuring the correct margin and labour are appliedProcessing customer purchase orders within 24 hours in line with ISO proceduresScheduling planned maintenance and statutory inspections, prioritising critical assets ahead of expiryKeeping customers updated throughout, including weekly job status reports and accurate certification As a Service Co-ordinator, your experience will include: Strong administrative and organisational skills with excellent attention to detailA confident, professional telephone manner with customers, engineers and suppliersGood IT skills and the ability to analyse data and produce clear reportsExperience coordinating jobs, schedules or workloads, ideally within engineering, maintenance or field serviceAn understanding of ISO quality procedures would be an advantage If you re looking for a settled role where you can take real ownership and be relied on by the people around you, this Service Co-ordinator position could be the perfect next step. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information. While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.