Xact Placements Limited
2nd/3rd Line Support Engineer
2nd/3rd Line Support Engineer at Xact Placements Limited, based in Richmond, South East England, paying £38,000 - £40,000 per annum. This is a permanent role.
- Pay
- £38,000 - £40,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Richmond, South East England
- Closing date
- Sector
- IT Support
Bang in line with the market for it support
Reference 57144279
About the role
Job Title: 2nd Line Support Engineer
Location: Near Richmond, London (On-site)
Salary: £38,000-£40,000 per annum
Overview
We’re hiring a 2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
Skills & Experience
- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
Reference: 57144279 · Posted 1 week ago · Closes 24 Nov 2026 · Listed via Xact Placements Limited
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