E-Commerce Manager

E-Commerce Manager

Competitive Salary

County Down

MCS are delighted to be working with an established wholesale business to recruit an ambitious and commercially minded E-Commerce Manager to lead the performance, development and growth of its digital sales channels.

This is an exciting opportunity for an experienced e-commerce professional to take ownership of online trading, website optimisation and digital customer engagement, helping to maximise revenue, improve conversion and strengthen customer retention across wholesale and retail channels.

What you'll be responsible for

• Driving online growth: Take ownership of e-commerce performance, delivering sales, revenue, profitability and customer acquisition targets.
• Optimising digital trading: Monitor key metrics, including conversion rates, average order value and customer retention, identifying opportunities to improve commercial performance.
• Website management: Oversee website functionality, content, navigation and customer journeys, ensuring platforms are user-friendly, mobile-responsive and commercially effective.
• Digital marketing collaboration: Work alongside the Marketing Team to support SEO, PPC, email marketing and campaign activity that drives traffic and online sales.
• Customer engagement and retention: Develop strategies to encourage repeat purchases, increase customer lifetime value and strengthen loyalty, including the effective use of WhatsApp Business and wholesale platforms.
• Reporting and analytics: Use Google Analytics and other reporting tools to monitor performance, identify trends and turn data into actionable recommendations.
• Continuous improvement: Keep up to date with competitor activity, emerging e-commerce trends and opportunities to improve the online customer experience.
• Stakeholder management: Build strong relationships across internal teams, suppliers and external digital agencies to deliver website enhancements and commercial initiatives.

Essential Criteria

• 3-5 years' experience in e-commerce, digital trading, online retail or digital marketing.
• A proven track record of growing online sales and improving website performance.
• Strong commercial awareness and the ability to interpret data to identify growth opportunities.
• Experience managing website content through CMS platforms and improving digital customer journeys.
• A good understanding of SEO, PPC, email marketing, analytics and conversion rate optimisation.
• Experience working with external digital agencies, technology partners and cross-functional teams.
• Excellent organisational, project management and problem-solving skills.
• A proactive, analytical and commercially focused approach, with the ability to manage multiple priorities.

Desirable experience

Experience within FMCG, wholesale, retail or another fast-paced commercial environment would be advantageous, alongside knowledge of customer loyalty programmes, Google Tag Manager, Looker Studio and e-commerce development platforms.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Zara Waring, Specialist Consultant at MCS Group on [phone removed].

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.