Accommodation Support Worker

As an Accommodation Support Worker, you'll provide person-centred support to people experiencing homelessness, helping them to build independence, improve wellbeing and move towards sustainable housing solutions.

You'll help the Temporary Accommodation Service reduce homelessness in Manchester, ensuring residents receive practical support, access to appropriate services and opportunities to achieve positive outcomes. Your work will contribute to improving the lives of vulnerable residents and supporting Manchester's commitment to ending rough sleeping.

In this role you will:

• Provide intensive, person-centred support to residents, carrying out assessments, developing support plans and helping individuals achieve agreed goals and longer-term aspirations.
• Support residents to access services and resources, including benefits, budgeting support, healthcare, substance misuse services, identification documents, banking facilities and accommodation options.
• Maintain accurate records, case notes and performance information using a range of systems, ensuring all information is recorded in a timely and professional manner.
• Work with residents, colleagues, partner agencies and support services to coordinate interventions and achieve positive outcomes tailored to individual needs.
• Support homelessness prevention, accommodation-based support services and move-on planning to help residents progress towards greater independence and suitable long-term accommodation.

This role operates on a rota which includes days, evenings, weekends, night shifts and bank holidays. A flexibility payment of 20% is paid in addition to the basic salary. The role is based at Brownley Road, a 20-bed temporary accommodation service for people experiencing homelessness.

For queries about the role, please contact the hiring manager, Joseph Graham, at [email removed] to arrange a convenient time to discuss the role. This route is for vacancy-related enquiries only and should not be used to submit applications.

 Pre-employment checks

 If you are successful, your appointment will be subject to completing the relevant pre-employment checks. These checks will be carried out as part of our recruitment process and includes:

• Satisfactory references and other pre-employment checks where applicable.
• DBS (Disclosure and Barring Service) clearance- The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard/ an Enhanced [delete as appropriate] Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice . We have a policy on the secure handling, storage and use of DBS information, as well as a policy on the recruitment and employment of ex-offenders. Both policies are available on request - If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to GOV UK for details for how to obtain your Police check or Certificates of Good Character.