3rd Line Support Engineer

If you’re an experienced IT professional looking to be part of a dynamic, collaborative team, this role offers the chance to maintain and develop core infrastructure across the NRL Group. Based in our Wigan office, this is a hands-on position supporting over 200 users and helping shape the future of our IT systems and services.  
Who are the NRL Group?
The NRL Group is proud to be certified™ as a Great Place To Work®, with a 95% satisfaction score from colleagues, as well as being recognised as a 2025 UK Best Workplace™. For over 40 years, we’ve delivered engineering recruitment, workforce solutions and contracting services, supported by talented people across our businesses. Our commitment to continuous improvement and innovation has earned us industry recognition, including APSCo UK’s Recruitment Company of the Year (£50–250m). We are a Living Wage Employer, a Disability Confident Committed employer, and have a strong focus on colleague wellbeing, development and inclusion. We offer personalised development plans, mental health first aiders and flexible career pathways to help everyone find the right role for them.  
Location and Working Pattern

Based in Wigan, WN3 6GL
Monday to Friday, standard business hours
Hybrid working with one on-site day per week after the initial embedding period

 
Responsibilities

Deliver expert third-line support for Microsoft 365 applications including Outlook, Teams, SharePoint, Word, Excel and OneDrive
Manage and secure devices through Intune, Autopilot and Microsoft Defender across remote and in-office users
Monitor, troubleshoot and maintain Azure infrastructure including compute, networking and storage
Support business-critical platforms such as CRM, payroll systems and internal portals
Administer and maintain physical network infrastructure at all NRL sites
Oversee business continuity, backup, and disaster recovery procedures
Develop and maintain IT process documentation and user onboarding materials
Provide escalation support for incidents and cover the IT Helpdesk during absence

 
Must-have Requirements

Minimum five years’ experience supporting Microsoft 365, Azure, and Windows Client/Server environments
Strong knowledge of Intune, Microsoft Defender, and Active Directory / Azure AD (Entra ID)
Skilled communicator with excellent problem-solving and organisational abilities
Solid understanding of networking (TCP/IP, DHCP, DNS, VPNs) and device management
PowerShell scripting proficiency
Within one hour’s commute of Wigan

 
Nice-to-have Skills

Experience with Teams Phone, SQL or PostgreSQL database support, and DevOps (CI/CD)
Meraki/Cisco network device familiarity
Professional certification in Microsoft Azure and/or Office 365

 
Benefits Just some of the benefits you will be able to access when you join the NRL Group include:

22 days holiday, rising to 25 after 5 years’ continued service, with the option to purchase additional days each year
Competitive pension scheme
Health Cash Plan medical expense allowance
Personal finance coach, health checks and tailored financial advice
Working hours flexibility
Long service awards
Electric vehicle leasing
Benefits platform including wellbeing support, cycle to work scheme, paid charity days and life assurance

 
Apply Now
If this role matches your experience, apply now or send your CV to our recruitment team today.
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.