Customer Team Member

Job Overview

• Role: Customer Team Member

• Location: 19 Albert Street, Kirkwall, KW15 1HP (Must be within a commutable distance from Kirkwall)

• Pay Rate: £13.04 per hour

• Contract Type: Permanent, part-time (20 hours per week + regular overtime)

• Working Pattern: A mix of opening, middle, and closing shifts (including at least 2 closing shifts and at least 1 weekend shift). Availability can be discussed further at interview.

• Closing Date: 05-11-2026

What You’ll Do

You’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your local community. Duties include:

• Customer Service & Store Support: Deliver friendly and thoughtful service on the shop floor and tills to create a great shopping experience and make life easier for our customers.

• Stock & Quality Control: Keep shelves well-stocked and check prices, dates, and stock accuracy to ensure the store remains safe, legal, and fully stocked.

• Community & Membership: Act as a familiar, welcoming face in Kirkwall, promoting Co-op membership and connecting with local initiatives and charities.

What You’ll Bring

We are committed to making our roles as accessible as possible. Full paid training is provided, meaning no previous retail experience is necessary! You will need:

• A genuine passion for helping people and delivering exceptional customer service.

• The ability to work flexibly across a number of shifts as part of a dedicated team.

• An interest in working in a busy, hands-on retail store environment.

• Note: The application process is simple and mobile-friendly, requiring you to complete two quick online assessments (taking 15–20 minutes)—no CV needed to get started!

Fantastic Benefits Package

When you secure this role, you aren't just taking a job—you are joining a purpose-driven organisation that puts people first. Perks include:

• Competitive Pay: £13.04 per hour with regular overtime opportunities.

• Generous Holiday: 31 days of holiday per year (including bank holidays, pro-rata).

• Colleague Discount: 30% off all Co-op products in-store.

• Pension Scheme: Employer contributions of up to 10%.

• Financial Wellbeing: Access to Wagestream (allowing you to access a percentage of your pay as you earn it).

• Health & Support: 24/7 access to GP appointments and dedicated colleague support programs.

• Career Growth: Full training, development resources, and cycle-to-work schemes.