Administrator - Estate Planning

Job Overview

• Role: Administrator - Estate Planning

• Location: Sheffield, S9 3QS (Office-based; must be within a commutable distance from Sheffield)

• Pay Rate / Salary: £25,430 per annum plus annual bonus and excellent benefits

• Contract Type: 3 opportunities available: 1 permanent position, 1 fixed-term contract for 12 months, and 1 fixed-term contract for 9 months (preferences can be discussed during recruitment).

• Hours: Full-time, 37.5 hours per week, Monday to Friday

• Closing Date: 05-11-2026

What You’ll Do

You’ll provide essential administrative support to case handlers and the wider team at Co-op Legal Services, helping them deliver a great experience for clients during important moments. Duties include:

• Client & Third-Party Communication: Handle inbound calls, answer email queries via a shared inbox, and build positive relationships while addressing any arising issues.

• Administrative & Case Support: Support case handlers with client communications and varied administrative tasks.

• Task & Process Management: Work effectively from an organized task list, schedule follow-up tasks with third parties and internal partners, and support the implementation of system or process changes.

What You’ll Bring

We are committed to making our roles as accessible as possible. No previous legal experience is required—full training and development support will be provided! You will need:

• Some previous administration experience.

• Great communication skills and the confidence to speak with clients and third parties over the phone.

• Excellent organizational skills with the ability to prioritize a varied workload.

• A high level of attention to detail.

• Note: The application process includes completing an online assessment (taking up to 50 minutes).

Fantastic Benefits Package

When you secure this role, you join a purpose-led organisation that puts people first. Perks include:

• Competitive Salary & Bonus: £25,430 per annum plus an annual bonus based on personal and business performance.

• Generous Holiday: 28 days of holiday (rising to 32 with service) plus bank holidays.

• Colleague Discounts: 30% discount on Co-op products and 10% off other brands.

• Pension Scheme: Employer contributions of up to 10%.

• Financial Wellbeing: Stream app access for early access to a percentage of your pay as you earn it.

• Health & Support: Virtual healthcare (including GP appointments), mental health support, fitness advice, and a 24/7 colleague support service.

• Career Growth: Training, study leave, and career progression support in an ethical legal business.