Senior macOS IT Support Engineer

🚀 Senior IT Support Engineer – macOS / Jamf | Central London W1 | Competitive Salary + Benefits
Are you passionate about macOS and enjoy being the person others turn to when they need help solving a technical problem?
Join a dynamic and established media agency in Central London, working in a friendly, collaborative and people-focused environment.
We’re looking for an experienced, hands-on Senior IT Support Engineer to join a macOS-focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem-solving with excellent customer service and supporting the development of others.
💼 What You’ll Get

• Competitive salary and benefits
• A friendly, collaborative and informal working environment
• A central London W1 office location
• The opportunity to work in a predominantly macOS-focused environment
• Exposure to a broad range of modern workplace technologies
• The chance to take on increasing responsibility as your career develops

⚙️ What You’ll Be Doing

• Provide high-quality, hands-on IT support to users across the business
• Act as a key point of escalation for more complex technical issues
• Support a predominantly macOS and Apple environment
• Administer and support Jamf Pro
• Manage MacBooks, iPhones and other Apple technology
• Support Google Workspace and Microsoft 365
• Work with other technologies like Entra ID, Intune and endpoint management tools
• Support a smaller Windows environment where required
• Manage device provisioning, deployment, patching and lifecycle activities
• Support joiners, movers and leavers
• Troubleshoot hardware, software, connectivity and user issues
• Maintain documentation and knowledge resources
• Identify opportunities to improve processes and automate repetitive tasks
• Provide technical guidance and mentoring to more junior team members
• Work closely with users and colleagues in a highly visible, office-based role

🧠 What You Bring

• Strong commercial experience within IT support or end-user technology
• Excellent macOS / Apple support knowledge
• Hands-on experience with Jamf Pro
• Good knowledge of Google Workspace and/or Microsoft 365
• Experience with endpoint and device management
• Exposure to other technologies such as Intune and Entra ID
• The ability to support both Apple and Windows environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service skills
• Confidence taking ownership of complex and escalated issues
• A collaborative approach and willingness to share knowledge with others

🌟 Bonus Points

• Experience in a media, creative or fast-paced environment
• Experience with automation or scripting
• Knowledge of AI tools or AI-driven approaches to IT support
• Apple or Jamf certifications
• Experience with video conferencing and workplace technology
• Exposure to endpoint security, networking or infrastructure troubleshooting
• Bash or Python scripting

This is a great opportunity for an experienced macOS IT Support Engineer who wants to remain hands-on while taking on greater technical responsibility, becoming a trusted point of escalation and helping others develop.
If you're passionate about Apple technology, macOS, Jamf Pro and great customer service and working in a genuinely friendly environment, we'd love to hear from you. Apply today!

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.