Data Science and Insight Lead

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Job Reference greggs/TP/5783/64715

Apply for this job Number of Positions: 1 Contract Type: Permanent Shift Pattern: Monday to Friday, however some flexibility may be required depending on business needs Salary: Circa £70,000 per annum, depending on experience Contract Hours: Full time Location: Newcastle upon Tyne Closing Date: 13/11/2026 Job Category: Head Office Region / Site: Head Office Business Unit: Customer

Vacancy Information

We have a fantastic opportunity for a Data Science and Insight Lead to join our Customer team here at Greggs.  

In this role you'll lead the way in transforming customer data into meaningful insight, helping us better understand our customers, create more relevant and personalised experiences, and make smarter business decisions. Through advanced analytics, predictive modelling and experimentation, you'll identify opportunities to strengthen customer loyalty, increase visit frequency and drive business performance. 

Working closely with stakeholders across the business, you'll turn complex data into clear, actionable recommendations that shape our customer strategy, marketing activity and commercial performance, ensuring we make the most of every opportunity to better understand and serve our customers.

We can offer you:

• Management Bonus Scheme which is worth up to 17.5% of your salary

• Pension scheme with matching employer contributions up to 7%

• Company car or car allowance

• Colleague discount, up to 50% off our own-produced products

• Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• The opportunity to purchase additional annual leave twice a year

• Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate

• Private Medical Insurance which is free for you and subsidised for your dependants

• Income Protection should you become unable to work due to long-term sickness

• Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary

• Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family

• Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support

• Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Career progression and learning and development opportunities

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

What you'll do

Understand our customers 

• Lead the development of