Operations Admin

Our client is a successful and rapidly growing organisation based in Hatfield, looking for an organised and customer-focused Operations Administrator to join their friendly and supportive team.
This is a fantastic opportunity for someone who enjoys a varied role combining customer service, administration and operational support. The successful Operations Administrator will play a key role in supporting business customers, resolving enquiries and ensuring the smooth running of day-to-day operations. This is a permanent, full-time position working 37 hours per week.
Operations Administrator – Benefits Offered

Salary £26,000 – £32,000 per annum, depending on experience

25 days holiday plus bank holidays, increasing with length of service

Company pension scheme

Employee Assistance Programme

Healthcare scheme

Operations Administrator – Job Overview

Acting as a key point of contact for business customers, handling enquiries and resolving issues efficiently

Managing incoming enquiries through shared inboxes and internal systems, ensuring responses are provided within agreed timescales

Maintaining accurate customer information and records on the CRM system

Supporting customers with the use of online platforms, providing guidance and assistance where required

Preparing and updating guidance documents, support materials and internal resources

Liaising with internal departments, including sales and customer service teams, to ensure a seamless customer experience

Identifying recurring enquiries and suggesting improvements to processes and procedures

Supporting the Operations Manager with general administration and day-to-day operational activities

Assisting with ongoing projects and initiatives to improve service delivery

Operations Administrator – Skills & Experience Required

Previous experience within customer service, administration or a business support role

Excellent communication skills, both written and verbal

Strong organisational skills with the ability to manage multiple tasks and prioritise workloads

Confident using Microsoft Office, CRM systems and online platforms

Excellent attention to detail and accuracy when maintaining records

A proactive approach to problem-solving and resolving customer enquiries

Ability to build positive working relationships with customers and colleagues

A flexible, team-focused attitude with a willingness to learn new systems and processes

This Operations Administrator opportunity would suit someone who enjoys working in a busy, collaborative environment and takes pride in delivering excellent customer service. Our client is looking for an individual who can use their initiative, manage a varied workload and contribute positively to a growing business.
Lawrence Dean Recruitment is acting as an employment agency in relation to this vacancy.
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