Customer Service Assistant - Stourbridge

We’re looking for a friendly, helpful person to join the team in our Stourbridge branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a full-time role working: Monday-Friday- 08:45-17:00 & Alternate Saturdays 08:45-12:30. This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area. Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications