Billing Team Lead

Location: This is a hybrid role requiring attendance at our Datchet office 4 days per week. Occasional travel to other office locations will also be required as part of the position.

Salary: To be Discussed   The Billing Team Lead plays a key role in ensuring the smooth and effective delivery of billing operations across the business.   Reporting to the Group Billing Manager, you will lead a team responsible for delivering accurate and timely invoicing, supporting business operations, and maintaining strong financial controls. You will also help shape and improve billing processes, support cross functional collaboration, and create an environment where your team can succeed. This role combines day-to-day operational oversight with leadership, ownership, and a focus on continuous improvement.   What you'll be doing:

Team Leadership & Oversight

• Lead, support, and develop the billing team, fostering a positive, accountable, and high performing environment.
• Provide clear direction, set priorities, and manage team workloads effectively.
• Act as the first point of escalation for complex billing issues and queries.
• Coach and mentor team members, supporting their development and performance.

Operational Delivery

• Oversee the end-to-end billing process, ensuring invoices are accurate, complete, and delivered on time.
• End to End ownership of billing major/complex accounts.
• Manage daily workflows, volumes, and backlogs, taking proactive action to address risks or delays.
• Oversee credit note processing, ensuring appropriate controls are followed and reviewing complex or high-value cases.
• Ensure all billing activities are completed in line with internal procedures and service level expectations.

Month-End & Financial Support

• Support month-end activities, ensuring billing is complete and aligned to reporting timelines.
• Assist with revenue reconciliation and investigation of variances.
• Provide billing data and insights to support management accounts and financial reporting.
• Ensure accurate documentation and audit trails are maintained for billing activities.

Process Improvement & Systems

• Continuously review and improve billing processes to enhance efficiency, accuracy, and consistency.
• Support system implementations, upgrades, and enhancements, ensuring billing requirements are clearly defined.
• Identify opportunities for automation and standardisation across billing activities.
• Support integration of new business units and processes following acquisitions.

Stakeholder Collaboration

• Build strong relationships with Finance, Operations, HR, and other key stakeholders.
• Work closely with teams to resolve queries, improve processes, and ensure alignment between operations and billing.
• Act as the billing representative on cross-functional projects and initiatives.
• Support smooth onboarding and integration of new contracts, clients, or entities.

Performance & Control

• Monitor team performance, quality, and output, providing regular feedback and support.
• Ensure strong financial controls are maintained across all billing activities.
• Identify risks, errors, or inefficiencies and implement corrective actions.
• Provide updates, insights, and reporting to the Group Billing Manager.