Credit Controller

Reporting to the Credit Control Team Leader, you will take ownership of a defined portfolio of customer accounts, including aged and legacy debt across acquired and historic portfolios. This role requires strong investigative and problem-solving skills to manage complex, high-value, and long-outstanding balances. You will be responsible for driving cash collection performance, reducing overdue debt, resolving disputes efficiently, and protecting the business from credit risk within a fast-paced environment.   What you'll be doing:   Driving Cash Collection & Reducing Aged Debt

• Take full ownership of your account portfolio to maximise cash collection and reduce overdue balances.
• Deliver proactive, structured collection activity in line with agreed KPIs and chase cycles.
• Develop tailored recovery strategies for aged, legacy, and high-risk accounts (60/90/365+ days).
• Negotiate repayment plans and settlements to achieve optimal recovery outcomes.

Account Management & Investigation

• Investigate historic aged debt and reconcile discrepancies to ensure ledger accuracy.
• Manage complex and disputed accounts, resolving issues efficiently to unblock payment.
• Prioritise accounts based on risk, collectability, and commercial impact.
• Maintain accurate and detailed account notes and system records (including SAGE where applicable).
• Clearing of the customer ledgers where possible.

Reporting & Escalation

• Prepare monthly reporting on debtor levels, aged balances, and performance against targets.
• Issue Final Demand Notices where appropriate.
• Prepare detailed case files and summaries to support legal escalation.
• Engage senior stakeholders on high-value or sensitive disputes.
• Recommend write-offs or provisions where recovery is unlikely, supported by clear rationale.

Risk & Performance

• Protect the business from credit risk through effective debt management and early intervention. 
• Achieve individual collection targets and contribute to wider team objectives.
• Minimise escalations through proactive query resolution and strong stakeholder engagement.