Billing Coordinator

Location: This is a hybrid role requiring attendance at our Datchet office 4 days per week. Occasional travel to other office locations will also be required as part of the position.

As a Billing Coordinator, you'll play a key role in supporting the delivery of accurate and timely billing across the business. Reporting to the Billing Team Lead, you'll take ownership of more complex invoicing activities, support junior team members and help ensure billing processes are followed consistently. You'll contribute to maintaining strong financial controls, resolving queries and supporting month-end activities in a hands-on role that combines operational delivery with ownership, accuracy and a focus on continuous improvement.

What you'll be doing

Operational Delivery

• Processing invoices accurately and on time in line with contractual terms and billing schedules.
• Supporting both contracted and non-contracted billing activities in line with established procedures.
• Reviewing billing data for completeness and highlighting discrepancies for resolution.
• Raising credit notes with the appropriate supporting documentation and approvals.
• Ensuring all billing outputs meet quality standards and agreed deadlines.

Month-End & Financial Support

• Supporting month-end billing activities to ensure invoicing is complete and up to date.
• Preparing supporting information for accruals, prepayments and adjustments for review.
• Assisting with reconciliations and variance checks on billed income.
• Maintaining accurate records to support financial reporting and audit requirements.

Query Resolution & Stakeholder Support

• Responding to billing queries from internal teams and clients.
• Working collaboratively with operational teams to ensure billing data is accurate.
• Liaising with the Credit Control team to resolve billing queries that impact cash collection.
• Escalating more complex issues where appropriate.

Process, Quality & Performance

• Following billing procedures, controls and best practice.
• Maintaining high standards of data accuracy and documentation.
• Supporting process improvements and system enhancements.
• Ensuring compliance with internal controls and approval processes.
• Delivering consistent, accurate work in line with team KPIs.
• Highlighting errors or issues promptly to senior team members.