Customer service assitant

Key Responsibilities

• Working in conjunction with and reporting to the Helpdesk Supervisor and Centre managment;
• First point of Contact Support to client enquiries, to respond to and resolve customer requests through telephone calls and email requests;
• Liaise with our skilled team of tradesmen and subcontractors in order to respond to and resolve client requests, while providing feedback to all at key stages;
• Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner;
• Provide back-up support during busy periods, holiday/absence coverage of other Admin and to the general Operations Team;
• Invoicing queries support.

• Health care scheme
• Canteen supplies
• Car parking
• Bike to work scheme
• Employee Assistance Program (EAP)
• Benefit Hub
• Paid volunteer days
• As hoc recognition
• BIC Training

Essential Criteria

• Excellent communication skills
• Are you dependable and flexible, ability to work independently as well as part of a team?
• Do you have the ability to handle multiple requests whilst retaining high standards and attention to detail?
• Do you have the ability to accurately complete tasks and responsibilities in a timely manner?
• Can demonstrate a high level of initiative and be proactive
• Are you well-spoken and presented?

All applications will be treated in the strictest confidence