Customer Care Advisor - Contracts

Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing.

In this role, you will manage post-completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.   Key Responsibilities:  

• Take ownership of aftercare cases from start to resolution
•  Communicate clearly and empathetically with housebuilders and homeowners
•  Schedule and coordinate aftercare works with installers
• Update customer portals and internal CRM systems within SLA requirements
• Raise and process purchase orders and subcontractor invoices
• Complete general administrative tasks
• Build strong relationships with customers and installation partners
• Identify opportunities to support team and operational growth

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS)Responsibilities document.   What Wren offer?  

• Life Assurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme
• Free onsite gym