Chelmsford Star Co-operative
IT Helpdesk Analyst
IT Helpdesk Analyst at Chelmsford Star Co-operative, based in Lichfield, West Midlands, paying £25,417 per annum. This is a permanent role.
- Pay
- £25,417 per annum
- Hours and contract
- Permanent · On site
- Location
- Lichfield, West Midlands
- Closing date
- Sector
- IT Support
34% below the typical rate for it support
Reference 29406
About the role
We are fully embracing the new office ways of working culture, so a mixture of both office (Lichfield) and home working is on offer
You'll provide technology support to internal customers from across our Retail, Funeral and Support Centre functions.
Resolving incidents and requests, you'll also make sure that tickets are managed effectively and within agreed timeframes.
As an IT Helpdesk Analyst, you'll play a key role as a liaison between different IT support teams and help to make sure that escalations are effectively dealt with as well.
You’ll help to make sure that business impacts from incidents is kept minimal. As part of this you'll be the point of contact and coordinator during major outages.
Reference: 29406 · Posted 2 weeks ago · Closes 5 Dec 2026 · Listed via Chelmsford Star Co-operative
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