Internal Sales Team Leader

Location:

Sutton-in-Ashfield NG17, UK

Hours

Job Category

Salary

Full Time

​

Competitive

About the Role

Key responsibilities:

• Leading a diverse team, responding to B2B customer enquiries - via email phone and website

• Taking ownership of key client accounts, to ensure a smooth delivery of products

• Oversee the CRM system, ensuring customer data is being utilised accordingly

• Prioritising workloads, ensuring the team are fully up to speed with agreed client expectations & timescales

• Reporting on sales figures

• Proactive customer contact to build and maintain relationships

• Grow sales profitably with existing accounts - Monitoring team member KPI's, ensuring they are mentored & guided in the right direction

• Reviewing the sales pipeline, updating key internal stakeholders

• Accountability for the profitability product mix and growth of own customer portfolio

• Identifying new business opportunities (from market research or internally generated leads)

• Carrying out research

• Making contact with potential customers to pitch for new business securing new deals

• Following up to ensure repeat business

Requirements

• At least one years office based sales Supervisory experience

• (not essential) Knowledge of export processes (EUR1 COO and Incoterms)

• Great customer service skills - listening negotiation problem-solving commercially astute

• Characteristics - driven resilient honest friendly & approachable supportive of colleagues

• Good attention to detail

• Able to prioritise effectively

• Knowledge of CRM ideally Sage (desirable not essential)

• Experience with industrial products/customers would be advantageous