INSPIRE RESOURCING LIMITED
Customer Care Advisor
Customer Care Advisor at INSPIRE RESOURCING LIMITED, based in Belper DE56, paying £29,700 per annum. This is a permanent role.
- Pay
- £29,700 per annum
- Hours and contract
- Permanent · On site
- Location
- Belper DE56
- Closing date
- Sector
- Customer Advisor
7% below the typical rate for customer advisor
Reference job-search/customer-care-advisor
About the role
Location:
Belper DE56, UK
Hours
Job Category
Salary
Full Time
£29.7K
About the Role
In your role as a Customer Care Advisor you will take ownership of customer complaints and ensure successful resolutions for both the customer and the business.
You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information.
Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership.
You will provide clear, professional written communication and regular updates to customers and internal stakeholders.
Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times.
You contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team.
Requirements
Level 3 qualification in Customer Service is preferable
GCSE grade 4 in English and Maths (or equivalent) is essential
Previous experience in customer service or complaint resolution, ideally within a fast-paced environment
Excellent written and verbal communication skills
Strong attention to detail
Proficiency in Microsoft applications and web-based tools
Reference: job-search/customer-care-advisor · Posted 1 week ago · Closes 17 Nov 2026 · Listed via INSPIRE RESOURCING LIMITED
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