Business Analyst - Local authority

We are supporting a Council currently operating under Exceptional Financial Support (EFS) and delivering an ambitious recovery and modernisation programme across all directorates.

As part of this transformation, we are hiring a Modernisation Business Analysts to provide the critical operational insight that underpins service redesign, cost savings, and improved outcomes for residents.

These roles sit at the heart of the Council�s modernisation portfolio�focused not on systems, but on how services actually operate, and how they can be reshaped to deliver better value.

What You'll Be Doing

• Conduct operational diagnostics to understand how services currently function
• Analyse costs, staffing structures, demand volumes, and performance data
• Deliver process mapping and workflow analysis, identifying inefficiencies and duplication
• Support the development of evidence-based transformation options and business cases
• Produce clear, structured outputs including briefing papers, data packs, and analysis
• Track benefits realisation, verifying whether projected savings are achieved
• Engage with stakeholders across services to build a realistic picture of operations
• Work collaboratively with Finance, Digital, PMO, and HR/OD teams

In addition to the above, you will:

• Lead end-to-end service diagnostics, from scoping through to recommendations
• Develop costed transformation options, including savings, risks, and timelines
• Manage and mentor a team of Modernisation Business Analysts
• Act as a key partner to Heads of Service and Senior Responsible Officers (SROs)
• Contribute to programme governance, including board papers and reporting
• Identify and escalate cross-cutting dependencies across programmes
• Ensure delivery aligns with the Council�s Understand � Redesign � Embed methodology

You will:

• Deliver hands-on analytical work across multiple service reviews
• Support options appraisal through research, benchmarking, and modelling
• Maintain robust documentation of data sources, assumptions, and findings
• Provide timely updates and flag risks or dependencies to senior colleagues
• Work closely with operational teams to build trust and accurate insight

What We're Looking For:

Essential

• Local Authority experience
• Experience in operational analysis, service review, or business improvement
• Strong analytical capability, particularly using financial, demand, and workforce data
• Ability to communicate insights clearly through structured written outputs
• Experience working in complex organizations (local government or similar preferred)
• Strong stakeholder engagement skills, with the ability to build credibility
• A proactive, detail-oriented approach to problem solving and analysis