Support Engineer (Education)

Job Type:

Permanent

Essex, UK

Benefits

• £40k-£45k

• 25 Days Holidays

• Pension Scheme

• Life Assurance

• Private Healthcare

• Additional voluntary benefits

• Hybrid Working

About the Role

CR3 are currently representing an Education Technology company who are seeking a Support Engineer to work in Chelmsford (Essex).

Duties of the Support Engineer:

• Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.

• Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.

• To be the customer face of the client, ensuring our customers receive great service.

• To assist the service desk with the delivery of the IT managed support service.

Requirements

• Excellent Customer focus, problem solving and time management skills.

• Excellent communication both verbally and written.

• Punctual and able to prioritise own workload. 

• Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.

• Able to work well with remote teams and build strong working relationships.

• Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets. 

• Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. 

• Basic wired and wireless networking and troubleshooting

• Image build and deploy tools – Microsoft and Apple devices

• Basic Operational knowledge of Microsoft 365 and/or Google Workspace

• Technical knowledge and experience equivalent to CompTIA A+ or similar.

• A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.