Relief Triage Operators - Local Authority

Role: Relief Triage Operators x 25 REF 373471
Contract Length: Until 31/01/27
Location: Winfrith or Bournemouth
IR35: Inside
Pay Rate to Intermediary: £19.61 per hour

Spinwell is recruiting for Relief Triage Operators for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE RELIEF TRIAGE OPERATORS

• Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service.
• Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.
• The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service.

SKILLS/EXPERIENCE OF THE RELIEF TRIAGE OPERATORS

• Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook
• Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service
• Resilience – Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations.
• Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals

If you are Relief Triage Operators, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us