Mole Valley Farmers Limited
Customer Service Assistant
Customer Service Assistant at Mole Valley Farmers Limited, based in Stamford, Lincolnshire, paying £10.85 - £12.71 per hour. This is a part-time role.
- Pay
- £10.85 - £12.71 per hour
- Hours and contract
- Part-time · On site
- Location
- Stamford, Lincolnshire
- Closing date
- Sector
- Customer Advisor
25% below the typical rate for customer advisor
Reference 591432
About the role
About The Role
Contract: PermanentHours: Part-time
Hours of Work: 6 Hours per week, working Sundays
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance
About You
• No previous experience required, full training will be provided• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
📈 Scottish Widows contributory pension – company will match up to 5%🛍️ Up to 25% colleague discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨👩👧👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🎁 Comprehensive colleague benefits
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Reference: 591432 · Posted 1 week ago · Closes 13 Nov 2026 · Listed via Mole Valley Farmers Limited
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