User Support Officer - Level 3

Expand your skills. Make a real impact.

Are you an ICT professional looking for your next challenge? Perhaps you're already providing advanced technical support, or maybe you're early in your career and looking for an opportunity to learn and develop on the job. If you're passionate about technology, customer service, and continuous learning, we'd love to hear from you.

We're looking for Level 2 or 3 ICT User Support Officers to join our dynamic ICT User Support team. This is an exciting opportunity to work with modern technologies, develop specialist skills, and help deliver outstanding ICT services across the organisation.

About the Role

As a Level 2 or 3 ICT User Support Officer, you'll provide expert technical support for a wide range of systems, applications, devices, and services. You'll work on complex incidents, support colleagues across the organisation and contribute to projects that improve our technology and user experience.

We're committed to developing our people and recognise that not every candidate will tick every box from day one. If you have a good technical foundation, a willingness to learn, and the drive to grow into a senior support role, we encourage you to apply.  We want people with the right attitude, aptitude, and enthusiasm. We will offer both informal and formal training for the right candidate who is looking to learn and develop.

You will:

• Provide technical support and troubleshooting for ICT services
• Investigate and resolving incidents and service requests
• Support Microsoft 365, Windows 11, Android and multiple line of business applications
• Work with suppliers and technical teams to resolve issues and improve services
• Contribute to ICT projects, upgrades, and service improvements
• Create and maintain technical documentation and knowledge articles
• Identify opportunities to improve efficiency, performance, and user satisfaction