GreatFind Recruitment
IT Support Engineer
IT Support Engineer at GreatFind Recruitment, based in Richmond, South East England, paying £30,000 - £35,000 per annum. This is a permanent role.
- Pay
- £30,000 - £35,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Richmond, South East England
- Closing date
- Sector
- IT Support
14% below the typical rate for it support
Reference 57568884
About the role
A specialist managed service provider supporting schools and SME clients is seeking an IT Engineer to join their growing technical team. This IT Engineer role is based out of their South West London office, supporting a range of education and business environments with day-to-day IT issues, infrastructure support and cloud technologies.
As an IT Engineer, you will provide first and second line support across Microsoft, Google and network environments, acting as a key escalation point within the service desk. This IT Engineer role is ideal for someone with MSP or education IT experience who enjoys a fast-paced, varied support environment.
South-West London | £30,000 – £35,000 DOE | Full Time, Permanent
Key Responsibilities
- Provide 1st/2nd line support across education and SME client environments
- Log, manage and resolve service desk tickets within SLA targets
- Support Microsoft 365, Azure and Google Workspace environments
- Troubleshoot Windows desktop and server-related issues
- Support networking issues including switches, Wi-Fi and firewalls
- Escalate complex issues to 2nd/3rd line engineers where required
- Deliver remote support and occasional onsite assistance
- Maintain accurate documentation of systems and resolutions
Person Specification
- Experience in an IT Engineer or MSP support role
- Strong knowledge of Windows environments and troubleshooting
- Experience with Microsoft 365 and/or Azure
- Exposure to Google Workspace administration
- Understanding of networking fundamentals (DNS, DHCP, routing)
- Strong communication and customer service skills
- Education sector experience desirable
Opportunity
This is a great opportunity for an IT Engineer to join a growing MSP working closely with schools and SME clients. As an IT Engineer, you’ll gain exposure to a wide range of technologies including cloud platforms, networking and device management while developing your career in a supportive and fast-moving environment. If this IT Engineer role sounds like your next step, apply today.
Reference: 57568884 · Posted 14 minutes ago · Closes 26 Dec 2026 · Listed via GreatFind Recruitment
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